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Return & Refund Policy



I think you'll love Pet Clever as much as I do, but if for any reason you're not completely satisfied, just contact us by phone or email within 60 days* of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even without return the item.

*Some of our product granted Lifetime Guarantee - mention on product description page

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Broken & Missing Shipment

We ship our goods by air carrier shipping companies almost to 150 different countries,

1.  For Broken Items, - just contact us by phone or email here with receipt, and photo proof of broken item, and we will ship a replacement immediately, without return the broken item.

2. For wrong size items (Apparel items), - just contact us by phone or email here with receipt, and photo proof of wrong size item and we will ship a replacement immediately, without return the old item.

2.  For Missing Shipments, - just contact us by phone or email here with receipt + Tracking Number, we will ship a replacement immediately.



To return your product, you should mail your product to:
Pet Clever
PO Box 231
Ada, MI 49301
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Late or missing refunds

- Refunds process take between 3-7 business days to complete

 - The refund will granted directly to the same method you use to purchase in our store(PayPal, Credit/Debit Card, Amazon Payments or Apple Pay)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at


For any other questions, contact our support here.

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Let customers speak for us

2469 reviews
Beddie bye

Nice bed my cats seem to love snugg up in it great deal too

Great Experience!

They quicklY and EFFICIENTLY solved a problem I had. I will definitely buy fRom them sgain.


My cat thinks it great she gets to sit outside with us very nice WOrks For all of us
Thank you

She loves it

Bought this for my little cat, she tends to hate harnesses, but this one looked different then the ones I had tried before so I got it and I was shocked that she was okay with it. She left it on and didn't meow about it, she did roll around a couple of times but there was none of the crazy running around yelling she did with the other ones. This is very cute and well made I am very pleased with it and highly recommend it to everyone with a picky cat.

Shark house

My cat Loves the Shark house very much !